As an international Business-to -Business
Information Services Group, data and information is at the heart of what
We take the privacy and protection of data
and information seriously, and are committed to handling the personal
information of all those we engage with, whether customers, suppliers,
colleagues or any other community, responsibly and in a way that meets the
legal requirements of the countries in which we operate.
As part of using the Group’s products and
services, browsing our websites and contacting the business, data and
Informa’s approach to safeguarding and maintaining the privacy of that personal
information, and explains what data is collected, how it is used, the legal
basis for its use, and the rights individuals have over that data.
Informa is an international
business-to-business Information Services Group, operating in over 20
countries. We serve commercial, professional and academic communities by
helping them connect and learn, and by creating and providing access to content
and intelligence that helps people and businesses work smarter and make better
the Informa Intelligence Division, and where “Informa Intelligence”, I”,
“we”, “us” or “our” appears, it includes the
relevant Informa Intelligence brand/product processing your data.
What we collect
This section explains the personal
information that may be collected when using our products and services, and the
other personal data we may receive from other sources.
information” refers to the types of information we may collect and use, which
- Contact details, such as your name, email address, postal
address and telephone number;
- Educational and professional background information;
- Usernames and passwords;
- Payment information, such as a credit or debit card number;
- Comments, feedback, posts and other content submitted; and
- Interests and communication preferences including marketing
permissions where appropriate;
- Location information (e.g. through mobile apps).
We collect and use your personal
information in the following main contexts:
- As an existing or potential buyer of our products and services
- As an existing or potential user of our products and services
- As a person of interest featured within our products and
services, such as executive details collected and made available through
company profile products
How and why personal information is used
This section explains in detail how and
why we use personal information.
Lawful Processing in Europe
Business Intelligence collects and uses
personal information. The lawful bases we use for this activity in Europe, as
required under European data protection laws, are:
- Where it is necessary for entering into or performing a
contract with you
- Where we have a legitimate interest to do so, provided your
rights do not override these interests
- Where you have consented to its use
- Where our colleagues believe it is in your vital interests to
share your personal details, for example with emergency services
- Where required to comply with our legal obligations
Product enquires, sales and
As part of a purchase, product enquiry,
request for information and for account administration, we collect information
such as your name, country, job title, company information or academic
affiliation, postal address, e-mail address and telephone number.
If you have made an enquiry about us or our
products or services, either online or over the phone, we will use your
personal information to respond to the enquiry or to take other steps at your
request, before you enter into a contract. For example, we collect the e-mail
addresses and additional contact details of those who send e-mails to request
information. Where a sales representative speaks to you over the phone, the
calls are recorded for training and monitoring purposes only.
If you have registered for or purchased a
product or services, including on a trial basis, your personal information will
be used to provide that product or service, communicate about it and handle
payments, as is necessary for the performance of the contract entered into with
For purchases, payment information,
including credit/debit card number/bank details and billing addresses is also
collected. Where payment card processors are used to facilitate payment card
transactions on our websites, your data will be collected and used according to
If your personal information is relevant to
certain products and is freely available through public sources, such as on a
website related to your work or profession, we may use this personal
information for providing customers with our products, as is necessary for the
purposes of our legitimate interests as a commercial organisation.
Where one of our sales representatives
speaks to you over the phone, the calls are recorded for training and
monitoring purposes only.
Event and Exhibition Management
If you have agreed to participate in one of
our events as a speaker, sponsor, exhibitor or attendee, personal information
is used in connection with the running of the event, to handle payments or for
other purposes, as is necessary for the performance of the contract \entered
into. We will also use personal information to maintain our databases,
assess your qualities as a speaker or sponsor/exhibitor, promote events and
encourage further engagement at our events, as part of the legitimate interests
we have as a commercial organisation.
In addition, we sometimes take photos and
videos at our events, which may feature attendees, speakers, sponsors or
exhibitors. Where photos and videos are taken that feature you as an attendee,
sponsor or exhibitor, we may use those photos and videos for promotional
We will use your personal information to
send you newsletters, offers or other marketing emails to keep you up to date
with our news, events and products that may be of interest. Depending on the
nature of your interaction with us and the laws of the country where you live,
you may have actively given your consent for this by opting in, or we may
be entitled to rely on your implied consent or our legitimate interests.
The opportunity to opt out of future marketing emails will always be provided,
and information on how to do this given when your personal information is
collected and on every marketing email sent. Further information on how to
change your marketing preferences is provided in the section below.
Customer and Prospects Management
(including Analytics and Product Management)
We may use your personal information,
including digital usage/behavioural analytics, and combined with publicly
available data and your demographic data, to deliver products and services, to
choose relevant offers that may be of interest to you, to improve our existing
products and services, and to develop new products, as part of our legitimate
interests as a commercial organisation. This may include automated profiling
and campaign management techniques.
Compliance with our legal obligations
To ensure compliance with international
trade sanction laws and regulations, we screen our customers, vendors and
suppliers against US, OFAC, BIS, UN, EU and UK sanctions lists. Should any
screening checks flag an issue where we cannot continue in a contract with a
customer or supplier, they will always be informed.
How we protect personal information
Any personal information given to us
will be treated with the utmost care and security. This section sets out
some of the security measures in place.
A variety of physical and technical
measures is used to keep data safe and prevent unauthorised access to, or use
or disclosure of personal information.
Electronic data and databases are stored on
secure computer systems and we control who has access to information, using
both physical and electronic means. Our colleagues receive data protection
training, and we have detailed security and data protection policies that
colleagues are required to follow when handling personal data.
All reasonable steps are taken to ensure
that your personal information is kept secure from unauthorised access, but we
cannot guarantee it will be secure during the transmission process to this
website because this transmission is not controlled by us. We make use of HTTPS
(HTTP Secure) whereby the communication protocol is encrypted via Transport
Layer Security for secure communication over a computer network. The website is
loaded via HTTPS, represented by the lock icon in your web browser, which
ensures the transmission is secure and is demonstrated by a certificate issued
by an official security certificate authority to us.
International transfer of personal
As an international business and because of
the technologies we use, personal information may be accessed by our colleagues
and third-party service providers from locations outside of the European
Economic Area, whose data protection laws may not be as extensive as those in
To ensure the same level of protection is
in place when processing is conducted outside the European Economic Area, we
use appropriate safeguards approved by the European Commission.
We apply appropriate protection to make
sure your personal data remains adequately protected and is treated in line
with this Policy. Informa has international data transfer agreements between
its companies and with relevant third-party service providers based on standard
contractual clauses approved by the European Commission.
A cookie is a small text file containing a
user ID that is automatically placed on a user’s computer or other device when
visiting a website. Cookies record the pages visited and the actions taken on a
website, but do not contain any personal information. From time to time, we may
activity on the Website; gathering broad demographic information for aggregate
use to improve the Website; and offering time-saving or personalised features
This website contains links to websites of
other businesses, including potentially websites of other businesses within
Informa. These businesses will have their own privacy policies, tailored to
their particular business practices and the sectors in which they operate, and
website to understand how personal data is used in that instance. The inclusion
of links to these websites does not imply an endorsement or validation of their
content, and we are not responsible for their privacy practices, nor do we
accept any liability in connection with the content on such websites.
Who we share personal information with
As an international company, to provide
you with services and products we may share your information for specific
reasons. This section explains how and why we share personal data with other
companies within Informa, suppliers and other third parties.
Sharing with Informa Group companies
We may share your personal information with certain other companies within
Informa for specific purposes. For example, other Informa companies may
assist in providing products and services to you, carry out internal analysis
of the usage of products and services, or offer relevant products and services
which may be of interest.
Sharing with Service Providers
We may share personal information with third parties to assist in providing our
products and services to you. Personal information will only be shared with
third parties to the extent necessary to provide such assistance. For further
information, please contact Client Services.
Sharing with other Organisations
We may share your personal information with trusted partner organisations for
their marketing purposes, in accordance with local data laws and where
appropriate, your permissions. If your personal information is subject to
European data protection laws, it will not be shared with third parties for
their marketing purposes unless you have given consent to do this.
We may share your personal information with
third parties in the event of a sale, merger, acquisition, partnership, joint
venture, or negotiations related to the same with respect to all or part of our
In some circumstances, we may be legally
required to disclose your personal information, because a court, the police,
another judicial or law enforcement body, or government entity has asked us for
How long information is kept
We will only retain your personal
information for as long as is necessary and as permitted by applicable laws.
We will retain your personal information
while we are using it, as described in the section above and may continue to
retain it after these uses have ended where we have a legitimate business
purpose. For example, if you have opted out of marketing communications from
us, we will retain limited details about you to ensure the opt-out request is
honoured. We may also continue to retain your personal information to
meet our legal requirements or to defend or exercise our legal rights.
The length of time for which we will retain
personal information will depend on the purposes for which it is retained it.
After we no longer need to retain your personal information, it will be deleted
or securely destroyed.